Compliments, Comments and Complaints

Complaints

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our complaints procedure meets national criteria. Complaints should be addressed to Mrs Julie Stokes, Practice Manager. She will contact you and discuss your complaint. You may be offered an appointment to discuss your problem in more detail. All complaints are documented and you will be advised in writing of the outcome of the complaint. Further information is available in our Complaints Procedure.

Hospital Related Complaints – PALS

PALS (Patient Advice and Liaison Service) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.

PALS provides help in many ways. For example, it can:

• help you with health-related questions
• help resolve concerns or problems when you’re using the NHS
• tell you how to get more involved in your own healthcare

PALS can give you information about:

• the NHS
• the NHS complaints procedure, including how to get independent help if you want to make a complaint
• support groups outside the NHS
• PALS also helps to improve the NHS by listening to your concerns and suggestions.

Royal Stoke PALS: 01782 676450

Leighton Hospital PALS: 01270 612410