Accessing the Right NHS Service
Choosing the right NHS service helps you get the care you need quickly and ensures emergency services remain available for those who need them most.
Self-Care
Many common illnesses and minor injuries can be managed at home with advice from the NHS website and medicines from your medicine cabinet.
Self-care may be appropriate for:
- Coughs and colds
- Minor cuts, grazes and bruises
- Sprains and strains
- Diarrhoea and vomiting
Community Pharmacy
Your local pharmacy can provide expert advice and treatment for a range of minor health conditions without the need for an appointment.
Speak to a pharmacist if you:
- Feel unwell and need advice on the right treatment
- Need help with medicines or medication queries
- Have a minor illness and would like professional advice
NHS 111
If you need urgent medical advice and are unsure what to do, NHS 111 is available 24 hours a day, 7 days a week.
Contact NHS 111 when:
- You need medical help fast but it is not a life-threatening emergency
- You are unsure which NHS service is right for you
- You need advice outside of your GP practice opening hours
You can access NHS 111 online or by telephone.
GP Practice
Your GP practice is the right place for ongoing or non-urgent health concerns and managing long-term conditions.
Contact your GP for:
- Persistent or recurring symptoms
- Long-term condition reviews
- Medication reviews and queries
- Referrals to specialist services
- General health concerns that require medical assessment
Walk-In and Urgent Treatment Centres
Walk-in and urgent treatment centres can help with minor injuries and illnesses that require prompt attention.
These services are suitable for:
- Minor injuries such as sprains and cuts
- Minor illnesses that are not improving
- Conditions that cannot wait for a routine GP appointment
A&E and 999
Accident & Emergency departments and emergency services should only be used for serious or life-threatening situations.
Call 999 or attend A&E if someone is experiencing:
- Severe bleeding
- Choking
- Serious breathing difficulties
- Chest pain
- Signs of a stroke
- Any other life-threatening emergency
Find Local NHS Services
To find NHS services available in your area, visit:
Using the right NHS service helps ensure you receive the most appropriate care while supporting NHS services to care for those with the greatest need.
