Appointments – Talke Clinic

We run all our surgeries by appointment only.

You can book an appointment by phoning the surgery on 01782 783 565 or visiting the surgery in person.
You can book an appointment online with the NHS App or Patient Access. If you need help, ask one of our receptionists.
You can complete an online form for non-urgent/admin queries.

Same-day urgent appointments

Please ring at 8.00 am for those appointments that felt more necessary on the day.

We try to make sure you see the doctor of your choice. If they are not available, we may ask you to see another doctor or a member of the team best suited to your complaint. Our extended access team may offer you a same-day appointment. This may be at another healthcare setting. If there are no same-day urgent appointments at Talke or with our extended team, our admin team will add your name and reason for the appointment to a waiting list. Our GPs will then review this list to decide how urgent your appointment is. Our team will call you back as soon as possible to book an appointment with you as advised by the GP.

Please be aware at our practice, we understand that patients may have more than one concern to discuss. We do not limit appointments to one problem only, however, discussing multiple issues in a single appointment may take longer and can lead to delays for other patients waiting to be seen and we appreciate your understanding as we do our best to give everyone the time and care they need.

Routine appointments

Please ring after 8.00 am.

You can pre-book appointments with our specialist team up to 14 days ahead. .

Our team includes:

GPs
Advanced nurse practitioners
Advanced paramedics
Nursing team
Health care support
Physio first
Social prescribers
Health and well-being coach
Dietitian
Mental health practitioners
Clinical pharmacists

Home visits

If you are housebound or bedbound and you need a visit at home, please call the surgery before 10.30 am. Home visits need more of a doctor’s time, so if you are mobile, please come to the surgery to be seen.

You might get a home visit from the Primary Care Network paramedic. They work with the practice and will talk to the doctor on call about your care.

Family Pets – Home Visit Policy

To ensure the safety of our staff, we kindly ask that all family pets are secured and not present in the same area during home visits.

While we understand that most pets are normally friendly, a home visit—especially when someone is unwell—can be a stressful situation. Pets may react unpredictably to unfamiliar people, medical examinations, or emergency care.

For the safety of both staff and patients, it is our policy that healthcare professionals will not enter a home if a pet is loose or present in the room. We appreciate your understanding and cooperation.

Enhanced & Extended Access Appointments

We are committed to making healthcare more accessible for all our patients. To support this, we offer both Enhanced Access and Extended Access appointment options, including evenings and weekends.

Enhanced Access Appointments

We offer evening and weekend appointments from Basford House, designed to provide flexibility for patients who may struggle to attend during normal surgery hours.

These appointments are pre-bookable via our reception team
Available to all registered patients

Basford Primary Care Hub Leaflet

Extended Access – Late Evening and Weekend Appointments

As part of Newcastle North Primary Care Network, we deliver extended hours on a Saturday.

We share these hours on a rota across our five practices:

Audley Health Centre
Heathcote Street Surgery
Dr Harbidge and Partners
Mount Road
Talke Clinic

This lets our working patients book appointments on Saturdays. They don’t need to take time off. If you go to another practice, the clinicians will ask if they can see your medical records in the EMIS system. If you do not give consent, you will not be able to see a doctor.

This service is available to all registered patients.

Please ask at reception if you need further information.