At Talke Clinic we make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
We take all complaints very seriously. We aim to deal with problems as soon as they are risen. We have a comprehensive complaints policy and procedure that meets the requirements of the NHS national criteria.
We take complaints very seriously. If you need to make a complaint about the practice or the services we offer, please contact the Practice Manager by email, telephone or writing.
We will answer your concerns as soon as possible.
Talke Clinic
High Street
Talke Pits
Stoke-On-Trent
ST7 1QQ
Call: 01782 783565
Email: Talke.clinic@nhs.net
Further written information is available regarding the complaints procedure from reception.
Compliments
At Talke Clinic, the team strive to deliver only the highest standards of quality care to all patients. We welcome patient feedback as everything is helpful and this is then shared with our staff and clinicians. If you would like to give feedback to the practise, please email us at Talke.clinic@nhs.net
We value your feedback. We will always try to do our very best and meet your expectations by providing a high-quality healthcare service.
We would love to hear from you regarding any positive experiences you have had with the practice.
We aim to offer all patients a friendly and efficient service and hope you will be pleased with the service that you receive. It is really useful for us to know what we are doing right as well as what we can improve on, please let us know using the form below.
We welcome and appreciate any views or suggestions you may have regarding any aspect of our service, including our website.
Please let us know about your experiences, both good and not so good.
If you would like a personal response, please complete the contact details. If you would prefer to keep your feedback anonymous, we would still very much like to hear from you.
The information you provide will be passed on to our Patient Participation Group. They can bring good or bad feedback to the clinic’s attention.
